Delete your RoadMate account
In the app
- Open RoadMate and sign in with your mobile number.
- Tap Account (bottom right).
- Scroll to More and tap Delete my account.
- Read what will be deleted and tap Delete my account to confirm.
Your account is deleted straight away and you are signed out on every phone.
Without the app
email roadmateseo@gmail.com from or with the mobile number you signed up with, and say you want your account deleted. We confirm it is your number, then delete the account within 7 days and tell you when it is done.
What is deleted
- Your name, email address and mobile number
- Saved addresses that no order was delivered to, and your vehicles
- Your cart, wishlist, recent searches, notifications and launch alerts
- Your referral code, any wallet balance, scratch cards and unused plan visits
What is kept, and for how long
Records of orders and bookings you already made — items, amounts, payments, refunds and the address an order was delivered to — are kept for up to 8 years, as Indian tax and accounting law requires, and for resolving disputes. They no longer carry your name or mobile number. Support chats stay with those records.
You can't delete your account while an order is on its way or a roadside request is in progress. Wait until it is delivered, finished or cancelled.
RoadMate Shop app
- Open RoadMate Shop and sign in.
- Tap Profile, scroll below Sign out and tap Delete my account.
- Read what will be deleted and tap Delete my account to confirm.
Deleted: your name, email address, mobile number, Aadhaar, shop photos and logo. Your shop disappears from the customer app straight away.
Kept: orders, bookings and restock orders, with the business name, GSTIN, PAN and address printed on their invoices, for up to 8 years as Indian tax law requires.
Customer orders in progress, a roadside job or a restock order on its way have to finish first.
RoadMate Rider app
- Open RoadMate Rider and sign in.
- Tap Profile, scroll below Sign out and tap Delete my account.
- Read what will be deleted and tap Delete my account to confirm.
Deleted: your name, email address, mobile number, driving licence, Aadhaar, photo, vehicle papers and last location.
Kept: the deliveries you made, for up to 8 years as Indian tax law requires. Your bank details are kept only while RoadMate still owes you money (earnings or a deposit refund), and only to pay it.
A delivery in progress has to be finished, and cash from deliveries handed in, first.
RoadMate Regional, Manufacturer and Distributor apps
These accounts are created by RoadMate for its partners and their staff, so they are deleted by RoadMate on request:
- Contact us as described for the customer app above, from or with the mobile number on the account, and say which app it is.
- We confirm it is your number, then delete the account within 7 days and tell you when it is done.
Deleted: your name, email address, mobile number and photo, and your sign-in. You are signed out on every phone.
Kept: the orders, deliveries, shop visits, cash hand-ins and approvals made through the account, for up to 8 years as Indian tax law requires.
Without the app, contact us as described for the customer app above.
See also our Privacy Policy.