Privacy Policy
1. Who we are
RoadMate is run by Nextwave Access Private Limited. This policy covers the RoadMate app for customers and the RoadMate Shop, Rider, Regional, Manufacturer and Distributor apps. For any question about your data, write to roadmateseo@gmail.com.
2. What we collect from customers
Your mobile number and, if you give them, your name and email. The addresses you save, with their map pin, and your vehicle details if you add them. Your orders, bookings, payment records, ratings, reviews and the photos you add to them, wishlist, searches and wallet history. Messages you send to support. A notification token for your phone, if you allow notifications. Your location, only while you use the app to find shops or drop a pin.
Card, UPI and bank details are entered on our payment provider’s page. We never see or store them.
3. If you run a shop
For the RoadMate Shop app: the owner’s and staff members’ names and mobile numbers, and an email if you sign in with one. The shop’s name, category, address, map pin and photos. Your stock, prices, offers, customer orders, restock orders from your suppliers, messages to support, and the bank account RoadMate settles your payments to.
4. If you deliver with RoadMate
For the RoadMate Rider app: your name, mobile number and, if you give them, email and PAN. Your driving licence, Aadhaar and vehicle number, with photos of the documents and of you, so that RoadMate can check who you are. Your bank account or UPI ID, so that we can pay you. Your precise location while you are on shift with the app open, to give you nearby jobs and to show customers where their order is. Delivery photos, cash hand-ins, earnings and messages to support.
5. Partner and field staff apps
For the Regional, Manufacturer and Distributor apps, whose accounts are created by RoadMate or by your company: your name, mobile number and, if given, email. The shops, visits, orders, payments, leave and trips you record, the photos you take in the app, your messages, and a notification token for your phone.
6. Why we use it
To sign you in, show what is near you, send an order to a shop and a rider, deliver it or hold your booking, take payment, pay shops and riders, give refunds and rewards, show what is trending near you, check riders and shops before they start, and help when something goes wrong. We send sign-in codes by SMS and order updates as app notifications.
We do not sell your data and do not use it for advertising.
7. Who sees what
The shop sees the items you ordered and, for a booking, your name and vehicle. Your delivery partner sees your delivery address and the items they carry. Where calling through the app is available, calls between you and your delivery partner go through a RoadMate number, so neither sees the other’s phone number. Reviews show your first name and initial.
Companies that run parts of RoadMate for us get only what they need for that job: payments (Razorpay), maps and address search (Google), text messages (MSG91), photo storage (Cloudinary), app notifications (Google Firebase), and our hosting and database providers. We give data to the authorities only when the law requires it.
8. How long we keep it
Proof-of-delivery photos are deleted after 90 days. Order, payment and settlement records are kept as the law requires for accounts and tax. Everything else is kept while your account is open.
9. Your choices
You can switch off location access and enter addresses by hand, clear your recent searches, delete saved addresses, and switch off notifications on your phone.
To delete a customer account, open Account → More → Delete my account in the app. Your name, email, mobile number, saved addresses, vehicles, wishlist and searches are erased at once; your past orders are kept without your name and number, as the law requires for accounts and tax. Shop and rider accounts are deleted from Profile → Delete my account in their app. Regional, Manufacturer and Distributor accounts are closed on request. Every way is explained at https://roadmate-api-production.up.railway.app/delete-account.
10. Age
Our apps are meant for people aged 18 and over. Customers under 18 may use RoadMate only with a parent’s permission.
11. Contact and complaints
To ask what we hold about you, correct it, or complain about how it is used, write to roadmateseo@gmail.com.