Terms of Service
1. Who we are
RoadMate is operated by Nextwave Access Private Limited. It is a marketplace: it connects you with independent shops and service centres near you, and with delivery partners who bring your order. The shop that accepts your order is the seller of the goods or the provider of the service; RoadMate arranges the order, the payment and the delivery.
2. Your account
You sign in with your mobile number and a one-time code. Keep your phone secure — anyone who can receive your codes can use your account. You must be 18 or older, or use RoadMate with a parent’s permission.
3. Orders, bookings and prices
Prices, taxes, fees and any offer are shown in your bill before you order, and that is what you are charged. An order may be passed to another nearby shop that has everything in stock, at the same price. A booking is for the slot you chose; a pass or package for the length you bought.
Cancellations and refunds follow our Refund & Cancellation Policy.
4. Payments, wallet and rewards
You can pay online, by cash on delivery, or at the centre where offered. RoadMate Wallet balance comes from rewards, cashback and refunds of wallet spends; it can be used only on RoadMate, has no cash value and cannot be withdrawn or transferred. Rewards and offers follow the Referral & Rewards Terms and may end, or be withdrawn where misused.
5. Fair use
Do not misuse the app, impersonate others, abuse shop staff or delivery partners, or create accounts to collect rewards unfairly. We may suspend accounts that do.
6. Contact
For anything about an order or a booking, use Help & FAQ in the app. For complaints, write to roadmateseo@gmail.com. These terms are governed by the laws of India.