Refund & Cancellation Policy
1. Product orders
You can cancel an order for free until the shop accepts it. Once the order is packed or out for delivery, it can’t be cancelled.
If an item is missing, damaged or incorrect, tell us through Help & FAQ in the app within 48 hours to get a refund or replacement.
2. Service slot bookings
Car wash, wheel alignment, doorstep and other service slots can be cancelled or rescheduled free of charge up to 2 hours before the slot.
Cancellations within 2 hours carry a ₹49 fee. Missed slots without notice are not refundable.
3. Turf bookings
| When you cancel | Refund |
|---|---|
| More than 24 hours before | 100% |
| Within 24 hours | 50% |
| After slot start / no-show | No refund |
4. Refund timelines
| Payment method | Refund time |
|---|---|
| RoadMate Wallet | Instant |
| UPI | 1–3 working days |
| Credit / debit card | 5–7 working days |