Slot Booking & Rescheduling Policy
1. Booking a slot
Choose a service, the centre, a date and a time. A slot is yours once it is paid, or confirmed with Pay at centre where the centre offers it. You get a booking ID and a check-in code — show the code at the centre.
2. Rescheduling
Open Orders & bookings, pick the booking and tap Reschedule. Moving a service slot is free up to 2 hours before it starts, and a turf slot up to 24 hours before, to any free slot at the same centre.
3. Arriving and no-shows
Please arrive on time; the centre may not be able to extend a slot that started late. A slot you miss without cancelling is not refundable.
4. Doorstep services
For a doorstep service, be at the address you chose with the vehicle available. The doorstep charge is shown before you pay.
5. Turf bookings
A turf booking cancelled more than 24 hours before it starts is refunded in full; after that, 50% is refunded until the booking starts, and nothing once it has started. Hours booked together, such as 6–8 PM, are moved or cancelled together. Evening and weekend hours may cost more; the price of every hour is shown before you book.
6. Split with friends
Turn on Split with friends to get a pay link for your team. Each friend who opens it pays one share. A friend’s share is refunded onto your own online payment, or, if you chose to pay at the venue, you pay that much less there. Once every share is paid, or the booking has started or been cancelled, a friend’s payment is refunded to them. If you cancel, each friend gets their share back at the same rate as the booking.